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UCCE Tech Notes

UCCE Notes

Random Notes

CUIC Admin Setup URL is https://'ServerIP'/oamp

CVP Admin Setup URL is https://'ServerIP':9443/oamp

Finesse Admin Setup URL is https://'ServerIP'/cfadmin

Requirement for RONA

Agent Desk Settings must be set to 12

CVP must have "RNA timeout" of 16 under Device Management -> CVP Call Server -> 'Your Server' -> SIP Tab -> Advance Configuration

The phones Ring No Answer Time must be set for 20 CVP Setup with in ICM

you need 4 set variable nodes

object type - Call ===== variable - user.microapp.media_server
"http://10.7.16.208:7000/CVP"

object type - Call ===== variable - user.microapp.app_media_lib
".."

object type - Call ===== variable - user.microapp.toExtVXML
concatenate("callid=",Call.user.media.id)

object type - Call ===== variable - user.microapp.useVXMLparams
"N"

Troubleshooting

The dumplog utility converts binary log files written by Cisco ICM processes into readable format. Once converted, the log file contents can be referenced to gain insight into ICM operation. Typically, dumplog is used as a troubleshooting tool, but it can be educational as well.

Cdlog ucce pg1a
Dumplog mds /bd 10/16/2013 /bt 13:00 /ed 10/16/2013 /et 16:30 /ms /o
Dumplog pgag /bd 10/16/2013 /bt 13:00 /ed 10/16/2013 /et 16:30 /ms /o

The vrutrace utility enables you to retrieve specified log files related to the PIM process of a PG when it is connected to a VRU.

rttest utility, which allows you to view and set various parameters on an ICM Call Router. You can run the rttest utility in one of three ways: From a command prompt directly on one of the Cisco ICM Call Router nodes From a Telnet session into one of the Cisco ICM Call Router nodes
rttest /cust ucce /node routera
rttest: status
<

The Open Peripheral Controller (OPC) Test (opctest) command-line utility allows you to view and set various parameters in a Cisco Intelligent Contact Management (ICM) Peripheral Gateway (PG) OPC process

opctest /node ucce pg1a
opctet: status

The Diagnostic Portal (Run from ICM)

https://localhost:7890/icm-dp/rest/DiagnosticPortal/GetMenu

CVP Diagnostic Portal

https://localhost:8000/cvp/diag

Keep CVP from Crashing due to memory issue

Edit C:\Cisco\CallStudio\eclipse\eclipse.ini with a decent editor like GVIM or NOTEPAD++ and have something like the following on separate lines

-vmargs

-Xms128m

-Xmx512m

-XX:MaxPermSize=256m