Call Features
Call Park
The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the Cisco Unified Communications Manager system (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension by pressing the Park softkey or the Call Park button. Someone on another phone in your system can then dial the call park extension to retrieve the cal
l. Call Routing -> Call Park Group -> Call Park Number Configuration Call Pickup and Group Call Pickup
The Call Pickup feature allows users to pick up incoming calls within their own group. Cisco Unified Communications Manager automatically dials the appropriate call pickup group number when the user activates this feature from a Cisco Unified IP Phone. Use the softkey, PickUp, for this type of call pickup.
The Other Group Pickup feature allows users to pick up incoming calls in a group that is associated with their own group. The Cisco Unified Communications Manager automatically searches for the incoming call in the associated groups to make the call connection when the user activates this feature from a Cisco Unified IP Phone. Use the softkey, OPickUp, for this type of call pickup.
BLF Speed Dial
system -> Enterprise parameters -> BLF for Call List (Enable) BLF call list is just a plus of the configuration, the intention is when going into the Missed/Placed calls or Corporate Directory and see the status of the phones. Presence will show a small phone icon on the extension.
We can leave the default Presence Group. We can play around with this only if you want to configure Monitoring more in-depth.
otherwise system -> BLF Presence Groups
Device -> Phone -> Search for Subscribe Calling Search Space.
set the BLF on the phone make sure you check call pick up for auto answer
then set your call pickup group under the DN
Native Queuing
For releases prior to Cisco Unified Communications Manager 9.0, it was very common in a Unified CM deployment that a hunt pilot had more calls distributed through the call distribution feature than its hunt members could handle at any given time. Native Queuing feature holds the calls in a queue until they are answered. When a hunt member is available, the call is removed from the queue and offered to the hunt member.
Hunt Lists
The hunt list devices may be a combination of 1500 hunt lists with 10 IP phones in each hunt list, or a combination of 750 hunt lists with 20 IP phones in each hunt list.
Cisco recommends having a maximum of 35 directory numbers in a single line group configured to send the calls simultaneously to all DNs. Additionally, the number of broadcast line groups depends on the BHCC. If there are multiple broadcast line groups in a Unified CM system, the number of maximum directory numbers in a line group must be less than 35. The number of busy hour call attempts (BHCA) for all the broadcast line groups should not exceed 35 calls set up per second.
Phone -> Line Group -> Hunt List -> Hunt Pilot
Line group members are user extension numbers that are controlled by Unified CM. Thus, when the call is being distributed through the line group members, Unified CM is in control of the call.
A hunt list is a prioritized list of eligible paths (line groups) for call coverage. Hunt lists have the following characteristics:
Hunt pilots are strings of digits and wildcards similar to route patterns, such as 9.[2-9]XXXXXX, configured in Unified CM to route calls to directory numbers. The hunt pilot points directly to a hunt list. Hunt lists point to line groups, which finally point to SCCP endpoints.
Meet-Me
Meet-me conferences require that a range of directory numbers be allocated for exclusive use of the conference. When a meet-me conference is set up, the conference controller chooses a directory number and advertises it to members of the group.
To Start a Meet-ME
press the Meet-Me softkey then dial a number in the Meet-Me range Meet-Me Video
For meet-me video conferencing, the conference initiator creates the conference prior to it by invoking the MeetMe function of the IP phone. The conference initiator then distributes the MeetMe number to the attendees so they can dial in. Unified CM 9.x supports SCCP and SIP MCU integrations for meet-me video conferencing. The MCU needs to be defined as a media resource in Unified CM for it to be available during the bridge selection process.